What email / text / Facebook message scams should I be aware of?
Current scams that Royal Mail are aware of that look like they’re sent by Royal Mail, but are in fact fraud or phishing scams can be found here.
Please DON'T click on any of the links in these emails or text messages and be vigilant if you receive a communication which you aren’t sure about.
How to spot a fake email
Check at the top. Fraudsters often use subjects or greetings that are impersonal and general, like “Attention Royal Mail Customer”. They may use a forged email address in the “from” field like "delivery@royalmail.com”. They may even use the Royal Mail logo. None of this guarantees the email has come from Royal Mail.
The sender, subject and content may change slightly but often they:
Protect your information:
Reporting potential scams
If you receive a suspicious email or discover a Royal Mail branded website which you think is fraudulent, please contact Royal Mail directly at
spam.awareness@royalmail.com
and report cyber concerns here: https://csc.gov.im/cyber-concerns-online-reporting-form/ or email sers@ocsia.im
+++Update 10.07.2024+++
Please note that we have received a scam alert regarding emails pretending to be sent by IOM Post Office.
- Please don't click on any links in emails or text messages.
- Please report any suspicious emails or text messages to https://csc.gov.im/cyber-concerns-online-reporting-form or email sers@ocsia.im
- Check the sender's address - you will never receive an e-mail from us sent by an unofficial email account.
- If a message creates urgency for you to act it is most likely to be a scam!
And please talk to your older family members and explain to them that messages like these are most likely a scam.
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+++Update 15.03.2024+++
Please note that we have received another scam alert - these come in thick and fast in the run up to Christmas:
- Please don't click on any links in emails or text messages.
- Please report any suspicious emails or text messages to https://csc.gov.im/cyber-concerns-online-reporting-form
- Check the sender's address - you will never receive an e-mail from us sent by an unofficial email account.
- If a message creates urgency for you to act it is most likely to be a scam!
And please talk to your older family members and explain to them that messages like these are most likely a scam.
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***Update 09.02.2024***
Isle of Man Post Office (IOMPO) has been made aware of a page on Facebook claiming to be able issue Isle of Man drivers licences without any test.. This is a scam page and has been reported by both IOMPO & the Department of Infrastructure (DOI)
Isle of Man driving licences are issued by the DOI with IOMPO produce them on their behalf as their licensing agent.
For more information on licensing please visit www.iompost.com/Licensing
+++Update 18.12.2023+++
Please note that we have received another scam alert - these come in thick and fast in the run up to Christmas:
- Please don't click on any links in emails or text messages.
- Please report any suspicious emails or text messages to https://csc.gov.im/cyber-concerns-online-reporting-form
- Check the sender's address - you will never receive an e-mail from us sent by an unofficial email account.
- If a message creates urgency for you to act it is most likely to be a scam!
And please talk to your older family members and explain to them that messages like these are most likely a scam.
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+++Update 11.12.2023+++
We are still receiving multiple reports of text messages being received all over the Island - please make as many people as possible aware that this is a scam. Do not click on the link and report this text message via the https://csc.gov.im/cyber-concerns-online-reporting-form
Thank you for your support
08.12.2023 +++Please be aware +++
We have received various phone calls, emails and messages from customers who have received below fraudulent text message - the sender prentending to be Royal Mail.
The scam states they are holding an item due to a missing address, asking customers to open the link to update.
These messages are fake and a scam! Please DON'T click on any of the links in these text messages and be vigilant if you receive any communication which you aren't sure about..png)
31.10.2023 +++Please be aware +++
We have received various phone calls, emails and messages from customers who have received below fraudulent text message - the sender prentending to be Royal Mail.
The scam states they are holding an item due to missing information, asking customers to open the link to view.
These messages are fake and a scam! Please DON'T click on any of the links in these text messages and be vigilant if you receive a communication which you aren't sure about.
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15.09.2023 +++Please be aware +++
We have received multiple reports within the last 24 hours from customers who have received scam texts - the sender pretending to be Royal Mail.
The scam states they are holding an item due to missing information, asking customers to open the link to view.
These messages are fake and a scam! Please DON'T click on any of the links in these text messages and be vigilant if you receive a communication which you aren't sure about.
18.07.2023 +++Please be aware +++
We have received multiple reports this morning from customers who have received scam texts and emails - the sender pretending to be Royal Mail.
The scam states they are holding an item due to missing information, asking customers to provide further information via a link.
These messages are fake and a scam! Please DON'T click on any of the links in these emails or text messages and be vigilant if you receive a communication which you aren't sure about.
13.12.2021 +++ Please Be aware +++
Customers have informed us that they have received emails claiming to be from the Isle of Man Post Office requesting to confirm a shipping address by clicking on a link.
Please DO NOT click on the link. This is a scam.
01.03.2021 +++ Please Be aware +++
A customer informed us that he has received a text message claiming to be the Isle of Man Post Office, offering redelivery for £2.99. The text message included a link.
Please do NOT click on the link - this is a scam.
21.01.2022 +++ Please Be aware +++
IOMPO has been informed that there are scammers impersonating the Post Office for a delivery scam asking recipients to reschedule their items for redelivery through a link attached.
Please DO NOT click on the link. This is a scam.
11.02.2022 +++ Please Be aware +++
We have been informed of a current suspicious activity. Individuals have reported receiving suspicious packages containing a fraudulent 'Thank you' letter, an Amazon gift card and a USB device.
Please DO NOT plug in any unsolicited USBs to your devices.
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