Isle of Man Post Office (IOMPO) advises that following the latest Government announcement that a three-week circuit breaker will come into effect from tomorrow (Wednesday) morning, its services will continue with measures to safeguard the health of its people and customers.
From later today, IOMPO will have its comprehensive range of Covid measures back in place across all of its sites, all of which are in line with the World Health Organisation and Isle of Man Government advice. As ever, IOMPO is committed to keeping businesses operating and ensuring Islanders stay connected.
All staff will be observing social distancing and suitable PPE is to be worn. All customers are politely asked to refrain from approaching their postie on their rounds, and ensure any dogs are kept securely on their property during a doorstep delivery.
Please note, IOMPO’s customer counter at Postal Headquarters in Douglas will close at 5pm today (Tues) and operate the revised hours of 09.00-17.00hrs Mon-Fri and 09.00-12.30hrs on Saturday with effect from tomorrow. The public counter at the Northern Delivery Office will operate as follows: Mon-Fri 10.00-17.00hrs and Saturday 10.00-12.45hrs for counter transactions and parcel collections. While the parcel collection counter at the Southern Delivery Office will be open Mon-Fri 07.30-14.30hrs.
For some time, IOMPO has limited customer interaction with its postal workers by not handing over its hand-held devices to capture their signature, instead logging the name of the recipient. Furthermore, where a parcel is being delivered which will not fit through a letterbox, postal staff are placing the item at doorsteps, where it is safe to do so. If there is no area safe to leave a parcel, postal staff are leaving a ‘while you were out’ card advising of other ways customers can arrange to get their item. The collection period for any items retained at notice left collection sites will remain at 23 days. If customers are self-isolating and unable to leave their house they can arrange a redelivery of the item instead by visiting www.iompost.com/redelivery Customers can also choose to collect their ‘while you were out’ carded items from an alternative collection site using the same link as above.
IOMPO wishes to reassure its business customers that it is still able to provide regular deliveries and collections however, should businesses require alternative services such as mail opening and scanning, they are asked to contact the Sales team by email sales@iompost.com or 698444.
While IOMPO will endeavour to deliver all items on the day of receipt, this may not possible in all cases. Customers who receive an automated SMS that their item is ‘out for delivery’ should accept this as confirmation that their item has arrived on Island, and IOMPO will endeavour to get the items delivered as soon as possible.
Simon Kneen, Chief Executive of IOMPO, said: “As we enter a further circuit breaker, we continue to assure our valued customers that we remain well prepared and remain as committed as ever to do all we can to ensure minimum disruption to service, we know how much Islanders rely on our vital service. I wish to express my thanks to the whole team which makes up our business for their ongoing sterling work to maintain services in what can often be very challenging circumstances.”
IOMPO appreciates that many MiCard customers, particularly those who are vulnerable, will be concerned about collecting their benefits or pension from a Post Office due to the threat of Covid-19. IOMPO wishes to advise that they can nominate a proxy who can collect these benefits on their behalf. The necessary form can be found online at www.iompost.com/covid-19-coronavirus/changes-to-the-retail-network/ or they are available at all sub post offices Island-wide.
A number of post offices and parcel collection sites across the Island will be adopting revised opening hours over the coming days, which will continue to be subject to change. For the latest information on these please check regularly at www.iompost.com/tools-forms/branch-finder/
Customers should not hesitate to contact IOMPO’s customer services team at customer.services@iompost.com or call 664664 should they have any specific concerns or if they wish to sign up to our mailing list to receive regular service updates. The latest news can also be found on IOMPO’s Facebook and Twitter pages.
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