This site uses cookies to create the most secure and effective website possible and to improve the visitor experience. By continuing to use this site, you agree to the use of cookies.
To comply with the Privacy and Electronic Communications Regulations we periodically conduct a Cookie Audit of our website. This Cookie Audit was last updated on 21 October 2019.
Our website uses a number of cookies to store data on our visitor's computers.
To find out how to control the cookies that are created on your device please see this page. To find out how to delete cookies please see this page. For more information about managing cookies, please see http://www.aboutcookies.org/.
We used different types of cookies and apart from 'Necessary' cookies which are crucial for website functionality and security, you are able to opt which types of cookies are created.
Our web server creates 2 session cookies suffixed with _PHPSESSID and _loginsession, which are essential for your use of some of the interactive elements of the website, such as securely logging in to your account. The cookies contains a session ID which is a mechanism for distinguishing your visit to our website from any other visitors that may be using the website at the same time. This cookie expires when you leave our website.
Once you have provided your consent as to which cookies may be created, we store a cookie to remember these preferences across website visits, so that we can honour your consent preferences. No personal data is stored in this cookie, it simply stores which cookies can be used on the current device.
We use Google Analytics, which creates a number of first-party cookies, all prefixed __utm:
| Cookie Name | Default Expiration Time | Description |
| __utma | 2 years from set/update | Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics. |
| __utmt | 10 minutes | Used to throttle request rate. |
| __utmb | 30 mins from set/update | Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics. |
| __utmc | End of browser session | Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit. |
| __utmaz | 6 months from set/update | Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics. |
| __utmav | 2 years from set/update | Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics. |
Full details of the cookies which Google Analytics uses can be found in Cookies & Google Analytics in documentation for Google's Analytics tracking code. You can also read Google's Privacy Policy for Google Analytics.
We don't share the data that Google Analytics collects and the data collected is anonymous aggregate data which is used in the following ways:
Pingdom is a webservice we use to determine the uptime of the website and also to monitor the user experience of website visitors by tracking page load times from different locations and across different devices. This service allows us to monitor the performance of the website and identify any issues which may impact the user experience.
Only anonymous data is captured by Pingdom.
We use Google Maps on our website to provide detailed information on how to locate our branches. Google Maps stores up to four cookies: khcookie, NID, SNID and PREF. We use Google's interactive maps because we believe they provide a helpful way for our visitors to identify how best to travel to us. We use the Google Maps tools on the basis that Google adheres to its privacy policy and its terms of service for Google Maps
We use YouTube to host video content. When you view a web page on our site with an embedded YouTube video, YouTube creates at least three cookies: VISITOR_INFO1_LIVE, use_hitbox, and PREF. In some circumstances you may also find an additional GEO cookie. We use the YouTube service as a convenience for our visitors, and we use it on the basis that Google adheres to its privacy policy.
YouTube's embedded player currently creates and updates two Flash LSO objects from s.ytimg.com. The LSOs are soundData (which appears to store volume setting preferences) and videostats (which appears to store performance-related information). We have no direct control over YouTube's use of the data stored in this object. For more information, please read YouTube's privacy policy.
We display a feed of twitter posts on our website which are pulled in from our twitter profiles. When this content is displayed, cookies may be created by twitter to track the usage of their service.
We use Google Ads as a means of advertising our website. If you click on a sponsored advert on Google Search Results or click a Google Ad on the Google Display Network, information about the ad and keywords that brought you to our website is stored in the __utmz cookie mentioned above. This helps us track visits from Google Ads that led to an enquiry, so that we can determine the return on investment of our advertising spend. No personally identifiable information is stored in this cookie, however we may be able to associate a contact form you have submitted, with analytics data stored in the __utmz cookie. This information is used to determine which ads and keywords led to an enquiry, so that we can optimise the Google Ads campaign accordingly.
We use Facebook Ads as a means of advertising our website. If you click on a sponsored advert on Facebook, information about the ad and keywords that brought you to our website are captured by a facebook tracking cookie. This helps us track visits from Facebook that led to a visit or an order, so that we can determine the return on investment of our advertising spend. No personally identifiable information is stored in this cookie, however we may be able to associate an order you have completed, with data tracked by the facebook cookie. This information is used to determine which ads and keywords led to an order, so that we can optimise the Facebook campaign accordingly.
From time to time we may use additional external services on our website which may create cookies on your device. As we add new services or make changes that use cookies, we will update this cookie policy with the details.
If you have any concerns about the cookies we create or the way we aim to attain consent from you, please contact us and we'll be happy to answer your questions.