Windsor Framework

Windsor Framework – Effective from 1st May 2025

From Thursday 1st May there will be new rules for sending goods from Great Britain (including the Isle of Man) to Northern Ireland. These changes are part of the Windsor Framework, which is the agreement between the UK and the EU amending the Northern Ireland Protocol.

The changes aims to keep parcel deliveries smooth between Great Britain and Northern Ireland. The new rules help protect Northern Ireland’s place in the UK market while meeting international trade rules. By providing a bit more parcel information, we can reduce delays, avoid customs charges, and make sure goods reach their destination without extra checks.

Customers sending post containing goods through our online channels including Online Postage and Click and Dispatch will need to provide additional information. We are working with our UK logistics partner on a solution which enables customers to be compliant with the requirements set out by His Majesty’s Revenue & Customs (HMRC). Details of this solution will be announced in due course.

The details required will vary depending which of the categories below you fit in to:

Exclusions

There are instances where there is no need to provide additional information and these are outlined below:

Frequently Asked Questions

Does the Windsor Framework affect everyone?

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The Windsor Framework only affects individuals and businesses sending goods from Great Britain (including the Isle of Man) to Northern Ireland.
It does not affect letters or postcards or items containing goods sent using stamps through post boxes or post offices.
It also doesn’t affect parcels sent from Northern Ireland to Great Britain.

Do the rules apply to all parcel companies?

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Yes. The rules apply to all parcel carriers from 1st May 2025.

Does the Windsor Framework affect all parcels?

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No, it only covers parcels that contain goods which have been sent through our online platforms including Online Postage or Click and Dispatch. Items containing goods sent using stamps through post boxes or post offices are exempt..
The Windsor Framework doesn't apply to documents or correspondence including letters, birthday cards or statements.

What kind of parcel movements are covered?

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Here are the main types:

  • Individual sending to an individual e.g sending a birthday gift
  • Individual sending to a business e.g. returning an item you ordered
  • Business sending to an individual e.g. sending goods to a customer who has ordered from your business
  • Business sending to a business e.g. sending goods to a business you are a supplier for


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