Special Delivery offers guaranteed delivery from the 9am the next working day from the Isle of Man to the UK* and Channel Islands.
Special Delivery
With our guaranteed service, Special Delivery, your urgent, high value or perishable items are in safe hands.
Special Delivery - Next Day
The benefits of using Special Delivery - Next Day are:
- Same day dispatch* for all items posted on a weekday via a scheduled airline
- 9am or 1pm guarantee^
- Full online tracking
- Signature on delivery
- £2500 compensation as standard for items to be posted outside the Isle of Man.
- £50 for items to be posted within the Isle of Man
- No minimum weight and up to 20kg maximum weight
- Money back guarantee if your item doesn't arrive within its guaranteed time slot.
Purchasing Special Delivery - Next Day
Special Delivery - Next Day is available to residential customers through the posting counter at Postal Headquarters and to commercial customers through Click and Dispatch and Business Solutions Franking.
*Items must be posted at the customer counter by no later than 3pm and for commercial customers we must be notified that there are Special Delivery - Next Day items by 1pm
Special Delivery - Two Day by 5.30pm^
The benefits of using Special Delivery - Two Day by 5.30 are:
- Full online tracking
- Signature on delivery
- £750 compensation as standard with additional compensation of up to £2,500 available
- No minimum weight and up to 20kg maximum weight
- Money back guarantee if your item doesn't arrive within its guaranteed time slot.
Purchasing Special Delivery - Two Day by 5.30pm
Special Delivery can purchased from one of the conveniently located sub-post offices Island-wide or from our delivery offices in Douglas and Ramsey. Simply complete the postage slip, choose your compensation level and hand over to the counter. To find your nearest available location to purchase Special Delivery click here.
For more information on our Special Delivery service contact our customer services team on 01624 664664 who will be happy to be of assistance.
Customs Declarations
From Friday 1st January 2021, the requirement for accurate customs documentation for items containing goods sent to Rest of World addresses will also apply to European destinations and the Channel Islands. When mailing items containing goods to outside of the UK, you will need to accurately complete and sign a customs declaration. If using Special Delivery to send items to the Channel Islands, you will need to to complete a customs declaration.
For more information about customs declaration requirements please visit our dedicated page.
Online Postage
You can now manage your postal needs online via our new portal which can be accessed with the button below.
Marketplace Seller?
If you are a marketplace seller, you can now use our online mail and parcel dispatch solution, Click and Dispatch, to manage your shipping requirements including purchasing postage, printing labels, storing and managing addresses, submitting online customs declarations and much more.
Through Click and Dispatch you will be able to access our Special Delivery - Next Day and Tracked 48 services, and arrange collections.
To find out more and to download our account application form please visit the Click and Dispatch page.
^Postcode exclusions apply - See FAQ below
Frequently Asked Questions
Can I buy consequential loss coverage?
Isle of Man Post Office does not offer compensation for consequential loss on any of its services.
Can I have something delivered on Saturday?
Special Delivery items are delivered on a Saturday however, Saturday delivery cannot be accepted for some businesses including:
- Banks
- Building societies
- Travel agents
- Jewellers
- Post Office branches.
*Exceptions apply.
What size and weight can my Special Delivery item be?
The maximum weight limit for Special Delivery guaranteed by 1pm items is 20kg. The maximum weight limit for Special Delivery guaranteed by 9am items is 2kg.
The maximum size 610 x 460 x 460mm. Maximum size for rolls etc is length plus two times the diameter must be no greater than 1040mm with a length of no more than 900mm.
Can I get a refund if my item is not delivered on time?
Yes. Customers have up to 12 months to claim if your item is not delivered on time we'll refund your money providing you have your proof of posting. If your item gets lost or damaged while it's in our care, you can make a claim for compensation.
How will I know it's been delivered?
When we deliver your item we'll collect a signature to confirm receipt. We then update our online Track & Trace tool with details of the delivery time and date.
Where in the UK do we deliver?
Guaranteed delivery by 9.00am is only available:
- To the UK using the Next Day service
- In the Isle of Man to postcodes IM1 and IM99.
Guaranteed delivery on Saturdays is available as standard where applicable and does not require any special indicia or additional payment
- Delivery is guaranteed by 9.00am or 1.00pm, Monday to Saturday using the next Day service (with some geographical limitations).
- The availability of guaranteed delivery to the following destinations is only as indicated:
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Next Day
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Two Day
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AB30 - 39, 41 - 45, 51 - 56
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by 5.30pm the next Delivery Day day
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by 5.30pm two Delivery Days after posting
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HS1, 3 - 9
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IV21 - 28, 40 - 49, 51 - 56
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KA27, 28
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KW1 - 3, 5 - 15
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KW16 Stromness Town only
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PA20 (0&9)
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PA28 - 38, 41 - 49, 76, 77
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PH15, 17 - 26, 31 - 40, 49, 50
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ZE1
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HS2
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by 5.30pm within two Delivery Days
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by 5.30pm within three Delivery Days
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JE
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PA60 - 75, 78
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ZE2, 3
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KW16 - non Town
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by 5.30pm within three Delivery Days
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by 5.30pm within four Delivery Days
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KW17
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PH30, 41 - 44
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