Temporary service disruption
Our website and Click & Dispatch are currently unavailable.
As a precautionary measure, we have temporarily taken these services offline in response to a global security issue affecting PHP technology. We have found no evidence of data exfiltration, fraud, ransomware activity or malicious system changes.
We apologise for any inconvenience caused and thank you for your patience.
Some services normally accessed through our website are unavailable. In the meantime you can access them in the following ways:
- ✉️ Online Postage: This service is unaffected and remains available. Access Online Postage at https://onlinepostage.iompost.com/
- 💷 Foreign Currency: Available from Postal Headquarters or Castletown, Douglas, Peel, Port Erin and Ramsey Post Offices.
- 📦 Track & Trace: If you’re waiting for an item from a retailer, please check the tracking information provided by the retailer or https://www.royalmail.com/track-your-item for items where Royal Mail are the carrier.
- 🏠 Redelivery: Please contact the customer service team on customer.services@iompost.com or call 664664.
- 📍 Postcode Finder: Isle of Man and UK addresses and postcodes can be searched using Royal Mail’s Postcode Finder at https://www.royalmail.com/find-a-postcode .
- ✉️ Click & Dispatch customers: Please refer to the guidance provided by email.
We apologise for the inconvenience and thank you for your patience whilst we work to bring services back online.